The client wants to know if their social media campaign is working! They want to understand how social media marketing will meet their goals before they commit to a budget allocation for a “mythical campaign”.  Social media marketing companies like other marketing agencies need to back their claims with statistics and provide metrics to prove effectiveness.

Granted, it is a relatively new game with the rules of engagement (sorry couldn’t resist it) still evolving, but there is a sizable number of reliable tools in form of plugins and apps that can be used in combination to measure different features of social media channels. There is no magic pill with one-tool-measure-all functionality yet and measurement is not esoteric like it would be, for say a PPC campaign, but social media experts can assemble a more or less effective group of measurement tools that best fits the business goals.
(more…)

Your customers are not confined to their homes or offices.  Why should your marketing be? It’s time to cut the cord and set your marketing-mix free to keep up with your active customers.

More and more businesses are realizing the potential of mobile devices as a viable medium for call-to-action advertising. And don’t think cell phones are the only mobile medium worth considering. There is a plethora of technology that offers mobility and convenience to its users who are embracing this new lifestyle wholeheartedly. Mobile phones still make up the majority, but many other devices are fast becoming popular and offer opportunities to marketers for reaching their customers where ever they may be.

Here are examples of other mobile devices:

(more…)

Welcome to the era of Socialism in Communication. While social media is liberating brands and opening up new grass-roots level channels for connecting with the consumers, it is also posing new challenges for companies in terms of managing and controlling all that free flowing external communication. While wide social media participation offers innumerous advantages to companies and brands it also requires constant monitoring and the need to provide clear guidelines to all participants to protect both the employees and the company. Companies are struggling to achieve the balance between liberating the employees and avoiding all the risks and pitfalls of unmonitored conversations.
(more…)

It’s not likely that you are going to lose your online data anytime soon, though it is always a present possibility. Your real threats to your online social media accounts are hackers, viruses, user error, disgruntled employees and legal issues. You risk your access being shut off—without warning—if a service suspects you of violating its terms of service. At this very moment, many hackers are targeting online accounts simply because they are easier to access than your computer. On top of that, roughly one third of all data loss is due to user error. Backing up your social media accounts can minimize this risk.

Below are some useful apps and services, mostly free or with low subscription fees, for backing up your social media accounts and more.
(more…)